Service & Support

If for any reason, you do not feel that your purchase has lived up to your expectations simply return it for an exchange or a refund. Audiopark accept exchange any product that is in a new condition. Please make sure items is repackaged, unceased and put into its original gift box.

For merchandizes purchase at markets, please exchange at the market you purchased the item from.

For merchandizes purchase at our specialty stores, please exchange at the store you purchased the item from.

If this is not possible, simply return the item within 15 days of the original purchase for an exchange or refund.

Custom, customized or specially sized items are not eligible for exchange or refund.

For the wrong color or style, please send the product together with self-addressed prepaid postage bag to us.

The purchase price of the merchandise will be credited back to your original method of payment. In the case of an exchange, a new charge will be issued to your account for the replacement.

Please indicate your reason for returning the item(s) on the Business Card you received with your purchase. Package the item(s) and the card securely with their original packaging.

For any purchase made in US, be sure to address your return to: Audiopark US LLC, Returns Department, PO Box 805, Rimrock, AZ 86335 USA. Drop your package in the U.S Mail at home, at work or at your local post office.

If you live outside of the USA, have an APO/FPO address, send the package to: Audiopark Hong Kong Returns Department, Units 213-215, 2/F, Photonics Centre, Hong Kong Science Park, Shatin, Hong Kong. We recommend you use a form of traceable delivery and insure your package for your protection. Please do not send the package C.O.D., as we do not accept returns shipped C.O.D. Credit card refunds will be reflected on your billing statement within 1 billing cycle.